The Conversation Curve 

The Need 

A growing number of organizations are recognizing that technical proficiency alone isn’t enough — soft skills like active listening, feedback delivery, and emotional intelligence drive collaboration, client satisfaction, and retention.

This project addresses a learning gap: many employees are aware of communication best practices but lack the practical, scenario-based experience to apply them under pressure. Traditional slide-based trainings often fail to engage or emotionally connect with learners.

The Solution 

“The Conversation Curve” is an interactive, branching eLearning module developed in Articulate Storyline 360 and supported by Vyond whiteboard animations. It combines storytelling, relatable workplace scenarios, and reflection moments to make learning both memorable and actionable.

Learners follow Taylor, a team member who faces realistic challenges such as resolving team conflict, giving constructive feedback, and handling criticism. Through interactive choices, they explore different communication approaches, see the outcomes of their decisions, and reflect on key takeaways.

Grounded in Kolb’s Experiential Learning Theory, Mayer’s Multimedia Principles, and Gagné’s Nine Events of Instruction, this course promotes learning-by-doing while keeping cognitive load low and motivation high.

By the end of the experience, learners earn a Soft Skills Badge, symbolizing their growth in empathy-driven communication and emotional intelligence.